FAQs

YOUR ONLINE BOOKING SYSTEM IS SHOWING THE RESTAURANT IS FULLY BOOKED. CAN I GO ON A WAITING LIST?

Although all tables available online can be fully booked, we still keep a number of tables available for people walking into the restaurant. While we cannot guarantee their availability or the waiting time, please come visit us to see if a table is available.

I WANT TO BOOK FOR A LARGE PARTY OF PEOPLE. WHAT DO I NEED TO DO? DO YOU DO A SET MENU FOR GROUPS?

For groups smaller than 16 please use the online booking form and your request will be handled directly by the restaurant. If your party is larger, please call the restaurant you’d like to visit. If you would prefer a set menu, the restaurant you are planning to visit will be happy to discuss the options with you.

IS THERE A DRESS CODE FOR ZINTINO?

No, there isn’t a dress code. All our restaurants are relaxed and informal.

DO YOU CATER FOR PEOPLE WITH SPECIFIC DIETARY REQUIREMENTS?

We are happy to help with any dietary requirements and will find a solution in our restaurants for most requests. Please do call us before your visit to discuss or speak to your waiter when you arrive.

WHAT IS YOUR POLICY ON TIPS?

The system we use is very fair and fully compliant. We never interfere in the distribution of tips left by customers for our employees. All cash tips stay with the waiter. Waiters also receive their individual credit card tips and service charge. From these credit card tips and service charge, each waiter contributes the amount equal to 2% of their net sales from that shift. This contribution is distributed between kitchen, bar and door staff to ensure they also benefit financially. If the 2% is not generated, we never top up using hourly pay or cash tips. The system used to distribute the 2% contribution is operated wholly independently of the company by staff members at each restaurant who have been elected as tronc masters. It is they who decide how the money is distributed and 100% goes to our incredibly hard working team who deserve to be rewarded. No admin charges are deducted at any stage by the company.

WHAT IS OUR POLICY ON THE LIVING WAGE?

We pay our staff very fairly. Many of our staff earn a basic rate above the living wage plus tips and benefits.

DO YOU HAVE A KIDS' MENU?

You’ll find the kids’ menu here on the menu page. We welcome children in all our restaurants and they’ll love what we have to offer. There are high chairs for smaller children and lots to keep them entertained.

DO YOU HAVE DISABLED ACCESS AT YOUR RESTAURANTS?

All our restaurants have facilities to ensure that we can look after disabled guests in a safe and considerate way. Please contact the restaurant directly if you wish to discuss any specific requirements before you visit.